Returns & Exchanges

Our Commitment
As a multi brand marketplace , Qapla is dedicated to decreasing the harm on our planet while shopping. That’s why, we have committed ourselves to a direct-to-customer business model meaning that our Designers are shipping directly to your door and not stocking their products  in our warehouse in order to prevent extra carbon footprint.

Qapla’s General Shipping Policy
Each Designer on has its own shipping & return policies which can be found on each product page under “Shipping & Returns”.

International shipping is available on all orders placed on Shipping fees will be complimentary over £150 and returning fees will be applied in line with each Designer’s own return’s policy.

If you have any questions, please contact our Customer Services by emailing to

Return and Exchange Process
Please read each Designer’s own Exchange and Return policies carefully before your purchase. 

In case of any exchange or return request , please email us on within 14 days of receiving your order including your order number, contact details and the reason for exchange or return. We will be your primary contact to handle the communications between you and the relevant Designer. 

After your exchange or return request has been confirmed and we have sent you a confirmation email, please pack your item in the original condition and send it back to the address provided. 

If you requested a refund, we will process it once the Designer receives your package securely and confirms to us that the product is in satisfactory condition. 

Please note that sale items can only be exchanged and not refunded as part of Qapla’s policy.

Taxes And Duties
Qapla has curated the leading sustainable luxury designers from all around the world. As such, your order might come from a different country than your own and may result in additional taxes and/or duties. Please note that these costs are the responsibility of the buyer and not of Qapla or the Designer. 

Please make sure you read our full Terms and Conditions which is applicable to your access to and use of all content and Services through