Returns
As per UK and EU consumer rights laws you have 14 days to provide us notice of a return via email at info@qaplashop.com and a further 14 days to send the item back to us. Once we have received your email, we will send you the return address. It is not necessary but we would really appreciate if you could include the reason for your return in your email, so that we can learn from your feedback, this will not affect your statutory rights. If you are returning the item due to it being the wrong size, we are happy to exchange the item for you for the correct size provided we have it in stock, just let us know in your email.
Please ensure that you return the item to us using a tracked postal service and ensure the product is as new, the customer is responsible for the cost of return postage. Please make sure the item is neatly packaged, in good condition and has all original tags and swing tags intact. If an item is returned in a state that is considered unsatisfactory by Edward Mongzar, then we will not be able to issue a refund and the item will be returned to you.
Exchanges
If you wish to exchange an item due to the piece not fitting correctly, we are happy to arrange for another size to be sent to you, provided we have this in stock. We would ask you email us to notify us of this and to return the size that doesn't fit and then we will send you the appropriate size as a replacement.
If you would like to exchange for another piece, then we will refund you for the original item and would ask you to purchase the replacement piece as a new order.
If you have any further questions regarding our exchange policy, or wish to make an exchange, please contact us at info@qaplashop.com
